Refunds and Returns Policy
Effective Date: March 30, 2024
Thank you for shopping at AromatherapyRollers.com, operated by Annie An. We strive to provide high-quality Aromatherapy Rollerball Sets to our customers. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Returns Eligibility:
- You may initiate a return within 30 days of receiving your Aromatherapy Rollerball Set.
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Customized or personalized items are not eligible for returns unless they are defective or damaged upon receipt.
2. Initiation of Returns:
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- Our customer support team will provide you with further instructions on how to proceed with the return process.
3. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
4. Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a manufacturing defect or shipping error on our part.
5. Damaged or Defective Items:
- If you receive a damaged or defective Aromatherapy Rollerball Set, please contact us immediately at [email protected] with photos of the damage or defect.
- We will assess the issue and provide instructions for returning the item or issuing a replacement at no additional cost to you.
6. Contact Us:
- If you have any questions about our Refunds and Returns Policy, please contact us at [email protected] or by mail at [Your Address, New York City].
- Our customer support team is available to assist you with any inquiries or concerns regarding your purchase.
By shopping with AromatherapyRollers.com, you agree to abide by our Refunds and Returns Policy. We appreciate your business and strive to ensure a positive shopping experience for all our customers.